FAQ

Do your products require drilling or tools?

No. All SureStay products are 100% no-drill and install using adhesive, grip, or pressure-based designs. No tools required.

Are your products safe for rentals?

Yes. Our products are renter-friendly and designed to be removable without damaging floors or walls when used as directed.

Will these work on carpet?

Rug grippers and door mat holders work best on hard floors and low-pile carpet.
They are not recommended for thick or shag carpet.

Can I remove and reuse the products?

Rug grippers are washable and reusable.
Adhesive-based products may lose stickiness after removal, but replacement adhesive pads can be used.

What surfaces are supported?

Our products work on:
✔ Tile
✔ Timber
✔ Laminate
✔ Vinyl
✔ Low-pile carpet

Are the materials safe?

Yes. We use non-toxic, household-safe materials suitable for everyday home use.

What comes in the bundle?

Each bundle clearly lists all included items on the product page so you know exactly what you’re getting.

Do you offer bulk or multiple bundles?

At this stage, we offer bundle-based pricing. Bulk options may be added soon.

🚚 Shipping Information

Where do you ship?

We currently ship Australia-wide.

How much does shipping cost?

FREE standard shipping on all orders.

How long does delivery take?

Processing time: 1–2 business days
Delivery time: 3–7 business days (depending on location)

You’ll receive a tracking number once your order is dispatched.

Which courier do you use?

We ship using Australia Post or trusted local courier partners.

🔄 Returns & Refunds

Do you accept returns?

Yes. We offer a 30-day hassle-free return policy.

What items are eligible for return?

Items must be unused or lightly tested
Returned in original packaging where possible

How do I start a return?

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive the returned item.

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FAQ