FAQ
Do your products require drilling or tools?
No. All SureStay products are 100% no-drill and install using adhesive, grip, or pressure-based designs. No tools required.
Are your products safe for rentals?
Yes. Our products are renter-friendly and designed to be removable without damaging floors or walls when used as directed.
Will these work on carpet?
- Rug grippers and door mat holders work best on hard floors and low-pile carpet.
- They are not recommended for thick or shag carpet.
Can I remove and reuse the products?
- Rug grippers are washable and reusable.
- Adhesive-based products may lose stickiness after removal, but replacement adhesive pads can be used.
What surfaces are supported?
Our products work on:
✔ Tile
✔ Timber
✔ Laminate
✔ Vinyl
✔ Low-pile carpet
How much does shipping cost?
FREE standard shipping on all orders.
How long does delivery take?
- Processing time: 1–2 business days
- Delivery time: 3–7 business days (depending on location)
You’ll receive a tracking number once your order is dispatched.
Do you accept returns?
Yes. We offer a 30-day hassle-free return policy.
How do I start a return?
Contact us via our Contact Us page or email us with your order number. We’ll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item.